All our orders are currently shipped through USPS. Domestic mail is sent out as USPS First Class Mail and International orders are sent out as USPS International First Class Mail.
All of our packages are sent out in padded bubble mailers. USPS considers these mailers to be a "Package" and not a "Large Envelope". So every order we ship will always be marked as a package. USPS will return items to us if it is not properly marked. The padded bubble mailers are used to ensure that your pin arrives to you safely and undamaged. We are not responsible for any damages the shipment may occur during transit and that's why we use the padded mailers to ensure there is zero to no damage. Each pin is properly inspected for quality control during the packing process to ensure that you receive an A Grade pin (unless you've purchased a specific pin marked as B Grade).
Orders are processed and shipped out within 24 hours of the order being placed. Our automated shipping system will review your address and if there are any issues with it (missing apartment numbers, invalid zip codes etc.) we will contact you via email. Your order will not be shipped until we have verified your address and made any necessary corrections. Orders placed on the weekend will go out on the following Monday. If that Monday is a government recognized holiday and the Post Office is closed, they will ship out the following day. Domestic orders do not have insurance so if a package is lost or stolen, we are not responsible. If you'd like to add insurance to your specific order please contact us and we will try to accommodate your request.
International orders are also processed within 24 hours. And orders placed during the weekend go out the following Monday. At this time, all international orders are sent out via USPS First Class. As we had mentioned previously, all our orders are shipped in padded bubble mailers. These are considered to be a package and not a "Large Envelope" so the shipping cost to send out of the U.S. is high. We also insure all of our international packages at no additional charge to the customer. If for some reason you notice your tracking number hasn't updated or the package is lost in transit please contact us and we will help accordingly.
Usually a package can take between a week to two weeks to arrive. However certain countries can take longer. If your package hasn't arrived after 30 days of waiting, it is only then considered lost by USPS standards. So please try to contact us as early on as possible so we may help recover the package or figure out what's going on.
Please note that different countries may charge different duties and fees when you go to pick up your package. Lulu Bloo is not responsible for any additional duties or fees you may incur. The rates vary for each country so you will need to contact your local postal service provider if you have any questions about fees and fee amounts. If you choose to reject the package when it arrives to you because you do not want to pay the duties and fees, the package will be returned to us. Once we receive it we will issue a refund for your order minus the shipping charges. Since the order was shipped to you and returned, we've already been charged for shipping and those charges are non-refundable.